How long does delivery take?
With most orders of cladding or decking, normally delivery takes around 3-5 working days (stock dependent).
We are here to help.
For the most up to dat lead times on delivery please ask a member of our sales team. email us
1- 9 boards £10 board plus vat
10 + boards £100 plus vat
FREE over £950 plus vat
How will my delivery arrive?
Composite boards and cladding will be delivered on a van and then taken off by hand please ensure we have easy access to the front of your house.
How long does delivery take?
With most orders of paving, stone, composts, bark and rubber, delivery takes around 2-4 working days, based upon your order being placed before lunchtime on a working day.
Turf and sedum arrive the following day as the product is cut fresh on the morning of dispatch, so let us know when you need it and we will arrange to have the goods cut and delivered overnight to ensure they stay freshGarden buildings and structures range from around 7-30 working days.
All products on our website show an indicative delivery schedule, so it's best to refer to this for more product specific information.
Do you offer Express and Saturday deliveries?
Yes! We offer several different delivery options on most of our products to suit even the tightest of schedules!
Please find below the various options, their prices and the cut-off times for ordering:
Next day delivery£20.00 per palletOrder before 1030am the weekday before required delivery day (weekday deliveries only)Pre booked delivery weekday£2.00 per palletOrder before 1030am at least two weekdays before required delivery day (weekday deliveries only)Saturday delivery£45.00 per palletOrder before 1030am up to the Friday before delivery
How will I know when the goods will arrive?
Unless you have already opted for a premium delivery on a specified day, we will make every effort to prebook all orders for large items with you once they reach your local delivery depot. You will only hear from the delivery company once your goods have travelled through the delivery network to arrive with the depot closest to you and this may take a couple of days following the day you placed your order.
Do not worry if you do not hear anything for a few days as the delivery day is usually only booked once the local depot to you commences scheduling.
Will I know the exact time of delivery?
Our trusted hauliers will usually deliver anytime between 8am and 6pm on your chosen delivery day. Some of our hauliers will provide tracking, however some of them do not, so unfortunately, we can never guarantee an exact time.
If you prefer, there is always the option to upgrade your delivery to an AM service, for an additional charge if this is more convenient for you.
What happens if I have Breakages?
Due to the nature of the goods and the distance they have travelled, you may encounter a couple of broken slabs. In the majority of cases, these may be used for the smaller cut pieces you will need for your project. It is usual practice to allow 10% extra over and above your calculated requirements for the project and this allows for offcuts. In the majority of cases, any broken slabs will be part of this 10% calculation. If you have a large quantity of breakages, please notify us within 7 days following delivery via email and with clear photographic evidence, ideally showing the goods damaged within their packaging. We will look to replace or refund you for the damages.