Amazing Space Concepts – Consumer

Terms & Conditions (2025/2026)

Last updated: January 2026

These Consumer Terms and Conditions (“Terms”) apply to all contracts entered into between

Accent Outdoor Living Ltd trading as Amazing Space Concepts (“we”, “us”, “our”) and a

consumer customer (“you”, “your”).

A consumer is an individual acting for purposes wholly or mainly outside their trade,

business or profession, as defined by the Consumer Rights Act 2015.

These Terms apply to all consumer sales and are intended to operate alongside any signed

Design, Supply & Installation Agreement (DSI Agreement) where one is issued, together

with any accepted quotation, proposal, specification, drawings and schedules, which together

form the contract between us.

1. About Us

Accent Outdoor Living Ltd Trading as Amazing Space Concepts

Registered in England & Wales

Trading Address: Wilmslow Garden Centre, Manchester Road, Wilmslow SK9 2JN

Company Number: 13765134

VAT Number: 405487004

2. Contract Formation

2.1 A legally binding contract is formed when you:

• Accept our written quotation or proposal; and

• Confirm acceptance in writing (including electronic acceptance); and

• Pay any required deposit or payment.

2.2 A separate Design, Supply & Installation Agreement (DSI Agreement) will only be

issued where the nature or complexity of the works reasonably requires it. Not all projects

require a DSI Agreement.

2.3 Where no DSI Agreement is issued, these Terms together with the accepted quotation,

specification and any referenced documents shall constitute the entire agreement between the

parties.

2.4 Our quotations are valid for 30 days unless stated otherwise.

2.5 Any images, visuals, CGI renders or marketing materials are illustrative only and are not

contractually binding unless expressly incorporated into the contract.

3. Scope of Works

3.1 The scope of works is strictly limited to what is expressly described in our quotation, DSI

Agreement, drawings, and specifications.

3.2 Works excluded from our scope (unless expressly stated) include but are not limited to:

• Structural calculations or engineering (unless stated)

• Groundworks, drainage, foundations, brickwork, steelwork

• Electrical or plumbing connections beyond first-fix allowances

• Making good surrounding finishes beyond immediate installation areas

• Decoration, landscaping, or third-party finishes

3.3 Any variation to the agreed scope must be confirmed in writing and may result in

additional cost and/or time.

4. Surveys, Measurements & Tolerances

4.1 Where surveys or measurements are undertaken prior to manufacture, these are based on

site conditions at the time of survey.

4.2 You are responsible for ensuring that all preparatory works, openings, thresholds, steels,

bases and supporting structures are constructed in accordance with agreed drawings and

tolerances.

4.3 Glazing systems and architectural products are manufactured to tight tolerances but are

subject to industry-accepted installation tolerances. Minor deviations in alignment, sightlines,

levels and junctions do not constitute defects.

5. Planning Permission & Building Regulations

5.1 Unless expressly stated, we do not warrant that the works are permitted development or

exempt from planning permission or building regulations.

5.2 You are responsible for obtaining all required permissions, consents, approvals and

compliance certificates unless we expressly agree otherwise in writing.

5.3 Delays or changes arising from planning or regulatory matters are not our responsibility.

6. Price & Payment

6.1 Prices are as set out in our quotation and DSI Agreement.

6.2 Payment terms will be stated in the DSI Agreement and typically include:

• Deposit

• Interim stage payments

• Final balance prior to or upon completion

6.3 All payments must be made by the due date. We reserve the right to suspend works for

non-payment.

6.4 Late payments may attract statutory interest and recovery costs as permitted by law.

7. Variations & Additional Works

7.1 Any change requested by you, or required due to site conditions or third-party actions,

constitutes a variation.

7.2 Variations will be priced separately and may extend lead times.

7.3 We are not obliged to proceed with variations until agreed in writing.

8. Lead Times & Installation Dates

8.1 Quoted lead times are estimates only and may be affected by:

• Manufacturer production schedules

• Supply chain delays

• Weather conditions

• Site readiness

• Third-party contractors

8.2 Installation dates are indicative and not guaranteed.

8.3 Delays outside our reasonable control do not entitle you to cancel or claim compensation.

9. Access, Site Conditions & Customer Responsibilities

9.1 You must provide clear, safe and uninterrupted access to the site during agreed

installation periods.

9.2 You are responsible for ensuring:

• Accurate setting out of openings and levels

• Adequate power supply

• Protection of existing finishes, furniture and belongings

9.3 We are not responsible for damage caused by concealed services, inadequate structures,

or third-party workmanship.

10. Installation & Completion

10.1 Completion occurs when the works are substantially complete and capable of use for

their intended purpose.

10.2 Minor snagging items do not prevent completion.

10.3 Any concerns must be notified in writing within 7 days of completion.

11. Goods, Quality & Consumer Rights

11.1 We will supply goods that are of satisfactory quality, fit for purpose, and as described, in

accordance with the Consumer Rights Act 2015.

11.2 Some products (including glazing, aluminium systems and natural materials) may

exhibit inherent characteristics such as colour variation, reflections, movement or minor

surface marks.

11.3 These inherent characteristics do not constitute defects.

12. Manufacturer Warranties

12.1 Many products are supplied with manufacturer-backed warranties.

12.2 Warranty terms are provided by the manufacturer and may be subject to registration,

maintenance and usage conditions.

12.3 We are not responsible for manufacturer warranty decisions beyond our statutory

obligations.

13. Cancellations & Cooling-Off Rights

13.1 Where the contract is agreed at your home or remotely, you have a 14-day cooling-off

period under the Consumer Contracts Regulations 2013.

13.2 If you request works to commence or goods to be ordered during the cooling-off period,

you acknowledge that:

• You may lose your right to cancel once bespoke manufacture has begun

• You may be liable for costs incurred up to cancellation

13.3 Bespoke or made-to-order goods are exempt from cancellation once manufacture has

started.

14. Cancellation After Cooling-Off Period

14.1 If you cancel after the cooling-off period, you will be liable for:

• Costs incurred

• Work completed

• Non-refundable manufacturer charges

• Loss of profit on cancelled works

15. Title & Risk

15.1 Risk in goods passes to you upon delivery or installation.

15.2 Title remains with us until full payment has been received.

16. Liability & Limitations

16.1 We do not exclude or limit liability for death or personal injury caused by negligence,

fraud, or any matter that cannot be limited by law.

16.2 Subject to the above, our liability is limited to the contract value.

16.3 We are not liable for indirect or consequential losses, including loss of enjoyment, profit

or opportunity.

17. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control,

including but not limited to extreme weather, strikes, supply shortages or acts of government.

18. Complaints & Dispute Resolution

18.1 Complaints should be raised in writing as soon as reasonably possible.

18.2 We will endeavour to resolve disputes amicably.

18.3 Nothing in these Terms affects your statutory rights.

19. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy.

20. Governing Law

These Terms are governed by the laws of England & Wales. The courts of England & Wales

shall have exclusive jurisdiction.

21. Entire Agreement

21.1 These Terms, together with any accepted quotation, specification, drawings, schedules

and (where applicable) any signed Design, Supply & Installation Agreement (DSI

Agreement), constitute the entire agreement between us.

21.2 Where no DSI Agreement is issued, these Terms and the accepted quotation alone shall

be sufficient to form a binding contract.

By proceeding with your order, you confirm that you have read and understood these

Consumer Terms & Conditions.

Terms and Conditions